Notice when changing or cancelling your appointment
Each client’s appointment is important to us. We want to give your service the time and attention it deserves. As a result, we respectfully request at least 24 hours’ notice if you need to cancel or make changes to your appointment time. Failing to give 24-hour notice will result in a 50% charge the first time. If it is repeated we will have to charge 100%. Any no-shows will be charged 100% of their service amount.
Salon late appointment policy
We want to make sure that all our clients have the opportunity to receive services. We understand that sometimes life is unpredictable, so we allow for a 10-minute grace period for late arrival in case you are unexpectedly delayed. If you think you are going to be late, please call us so that we can adjust our schedule. Please understand that if you are repeatedly late, we will charge 50% of the service amount and require that you rebook your appointment. For clients who are repeatedly late, we charge 100% of the service amount.
If you’d like to learn more about our policies, terms and conditions, please email us at firstname.lastname@example.org.
Updated 21 March 2023.